Why do I have to pay a disconnection fee to terminate my utility service?

Rates and charges were originally adopted by Council to generate the amount of revenue required to operate the utility. The $44.10 charge required for connection and/or disconnection was established at that time as well. This not only funds the gas and time required for account processing but also funds staffing, insurance, and other required costs to operate the utility.

Only one $44.10 fee is required for each trip made by our meter readers and this is always charged to new customers so it is possible to avoid the $44.10 disconnection fee if the new customer completes the process to establish a new account requiring only one trip into the field. The disadvantage to this approach is that the account remains the account holder’s responsibility until either they request service termination or the new customer establishes service. Therefore, we would advise that you check back with us to ensure that the new customer has come in to eliminate your future responsibility.

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1. Can I change my 30-day temporary service to be a permanent account?
2. How much are the late fees and how can I avoid them?
3. I am moving out of town, will my last bill be the final amount owed?
4. I don’t get paid until the 1st of the month; can you change my billing date?
5. I have a septic tank, why do I have to pay a monthly sewer charge?
6. I just got married/divorced; can you change the name on my account?
7. I’m going away for 3 months; can I pay my bill in advance?
8. I’m only here 6 months during the year; do you have a vacation rate?
9. If I establish service in the middle of a billing period, will my monthly base rate be prorated for the number of days service was provided?
10. My company is sales tax exempt. Why do I have to pay tax on my utility bill?
11. What should I do if I learn that one of my check payments is going to be returned for insufficient funds?
12. When does my bill become delinquent?
13. When is my bill due?
14. When should I expect to get a bill each month?
15. When will I get my deposit back?
16. When will my service be turned off for nonpayment?
17. Who is responsible for the repair if there is a leak in my meter box?
18. Why are my monthly rates higher because I live outside the city?
19. Why are the meter tampering fees so high?
20. Why are the rates / charges so high?
21. Why do I have to pay a disconnection fee to terminate my utility service?
22. Why do I have to pay for garbage service on a commercial project before the building is completed?
23. Why do I have to pay for garbage service on the property tax bill regardless of whether or not the home is occupied?
24. Why do I have to pay my full balance before I can transfer my utility service?
25. Why do I need identification to establish a utility account?
26. Why is a Declaration of Covenant necessary for a new meter to be installed outside City limits?
27. Why must I pay a deposit for every account?