I don’t get paid until the 1st of the month; can you change my billing date?
Although the City cannot change the billing or delinquent date of individual bills, we do our best to work with all of our customers, including those that are on a fixed income. If you rely solely on a social security income and know that you will only get this check at the 1st of every month, we can note your account so that late fees will not be applied on the scheduled delinquent date. Please bring us a copy of your social security statement so that we may process this benefit for you.

Please also note that we are not interested in the amount of monthly income. We only require this documentation to support us in placing you on this special status so that customers that do not have this special need are not placed on this status unfairly.

This only protects against late fee generation and does not protect your account from nonpayment service disconnection if the bill is not paid before the next bill is mailed.

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1. Can I change my 30-day temporary service to be a permanent account?
2. How much are the late fees and how can I avoid them?
3. I am moving out of town, will my last bill be the final amount owed?
4. I don’t get paid until the 1st of the month; can you change my billing date?
5. I have a septic tank, why do I have to pay a monthly sewer charge?
6. I just got married/divorced; can you change the name on my account?
7. I’m going away for 3 months; can I pay my bill in advance?
8. I’m only here 6 months during the year; do you have a vacation rate?
9. If I establish service in the middle of a billing period, will my monthly base rate be prorated for the number of days service was provided?
10. My company is sales tax exempt. Why do I have to pay tax on my utility bill?
11. What should I do if I learn that one of my check payments is going to be returned for insufficient funds?
12. When does my bill become delinquent?
13. When is my bill due?
14. When should I expect to get a bill each month?
15. When will I get my deposit back?
16. When will my service be turned off for nonpayment?
17. Who is responsible for the repair if there is a leak in my meter box?
18. Why are my monthly rates higher because I live outside the city?
19. Why are the meter tampering fees so high?
20. Why are the rates / charges so high?
21. Why do I have to pay a disconnection fee to terminate my utility service?
22. Why do I have to pay for garbage service on a commercial project before the building is completed?
23. Why do I have to pay for garbage service on the property tax bill regardless of whether or not the home is occupied?
24. Why do I have to pay my full balance before I can transfer my utility service?
25. Why do I need identification to establish a utility account?
26. Why is a Declaration of Covenant necessary for a new meter to be installed outside City limits?
27. Why must I pay a deposit for every account?